Customer Returns Policy

  1. Customers have the right to return their order within 28 days of purchase. Where the customer exercises their right to cancel an order after processing, only the product costs will be refunded upon receipt of returned goods as Darren Michael does not refund postal charges.
  2. All returned products will be refunded or exchanged provided they have not been used or damaged. Postage costs will only be refunded if goods received were incorrect, faulty or damaged upon receipt. Photographic evidence may be required to support a claim.
  3. Returned items should be sent by 1st class parcel post and a proof of postage must be obtained (available free from Local Post Offices). Without this, you will be unable to make a claim, should the parcel go missing.
  4. Any items damaged during return due to insufficient packaging may only receive a part refund at Darren Michael’s discretion.
  5. In the rare event of a customer receiving an incorrect item, Darren Michael will, upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, Darren Michael will recharge the customer, send the correct item and on receipt of the returned incorrect item, refund the customer for the cost of their 2nd order and for their return postage.
  6. Orders returned ‘Not Called For’ by Royal Mail or our courier will be refunded the cost of products only. Customers will be notified and the order cancelled.

Contact us

By Telephone - 0161 627 1545
(9am – 5pm Monday to Friday only. All calls are charged at standard rate.)

By Email - orders@darrenmichael.co.uk

By Post - 9 Church Terrace, Oldham, Manchester. OL1 3AT