Refund Policy
We have a ‘no refund policy’ on services and protect your purchases with our iron-clad guarantee.
The Darren Michael Hairdressing Guarantee
If in the unlikely event that you are not completely satisfied with the results of your service, please tell us so we can put it right.
Not only will we re-do it for FREE but we will also credit your account with a FREE future service!
We have complete confidence in our ability to delight you which is why we offer this 100% Iron-Clad Guarantee.
On Products
If in the unlikely event you decide you don’t like your products purchased which were recommended by one of our stylists, we will offer you an exchange for another replacement product recommended by your stylist within 14 days based on minimum usage at home and that you have followed the right usage instructions.
Vouchers/Packages Purchased Online
Refunds are offered within 5 days of your online purchase prior to redeeming any services by emailing your request to info@darrenmichael.co.uk or calling the salon. Please note, if you have booked your service at the salon we require 48 hours notice to cancel, failing to do so will invalidate your voucher or any refund.
